Our customer happiness team is ready to answer questions, address concerns, or contact about our personalized gifts.
We’re excited to brighten someone's day with you! Exceptional customer service is what makes TinyKidz unique. Feel free to reach out anytime—we're always here to help.
People usually ask these
How can I cancel my order?
Cancellations for our tailored orders can only be made within 6 hours of placing your order. To request a cancellation or modification, please email cs@tinykidz.co with the subject line "Need to cancel/change my order - [Your order number]," or use our support form.
I’d like to modify my order.
Due to the custom nature of our orders, modifications can only be made within 6 hours of placing your order. To request a modification, please email us with the subject line "Need to cancel/change my order - [Your order number]" or use our support form.
Once an order is shipped, it cannot be modified or canceled. If you need assistance, contact us as soon as possible.
Where is my order?
To estimate your order's arrival time, please consider:
Production Time: 3-5 business days
Standard Shipping Time: 7-10 business days
Most orders are processed within these timeframes, but some may take longer. Customs may also cause additional delays. Once your order ships, we will email you a tracking link to monitor its journey..How can I get money back?
If you encounter any issues with your shopping experience or need a refund for an order, please fill out the contact form or email us at cs@tinykidz.co.
Refunds will be processed within 3-5 business days for PayPal and 7-10 business days for credit cards, depending on your bank's processing time.
Send Us a Message
Contact Information
- Email: cs@tinykidz.co
- Support time: Mon – Sat: 9AM-5PM GMT+7
- Address: 23 P. Duy Tân, Mỹ Đình, Cầu Giấy, Hà Nội, 10000, Viet Nam