Our customer happiness team is ready to answer questions, address concerns, or contact about our personalized gifts.
We’re excited to brighten someone's day with you! Exceptional customer service is what makes TinyKidz unique. Feel free to reach out anytime—we're always here to help.
People usually ask these
How can I cancel my order?
Cancellations for our tailored orders can only be made within 6 hours of placing your order. To request a cancellation or modification, please email cs@tinykidz.co with the subject line "Need to cancel/change my order - [Your order number]," or use our support form.
I’d like to modify my order.
Due to the custom nature of our orders, modifications can only be made within 6 hours of placing your order. To request a modification, please email us with the subject line "Need to cancel/change my order - [Your order number]" or use our support form.
Once an order is shipped, it cannot be modified or canceled. If you need assistance, contact us as soon as possible.
Where is my order?
To estimate your order's arrival time, please consider:
Production Time: 3-5 business days
Standard Shipping Time: 7-10 business days
How can I get money back?
If you encounter any issues with your shopping experience or need a refund for an order, please fill out the contact form or email us at cs@tinykidz.co.
Approved refunds go to the original payment method and usually take 5–10 business days to process, depending on the payment provider and bank.