FAQs

You can enter the promo code on your cart or checkout page. Click "Apply," and if successful, the discounted amount will appear on your total bill.

Available payment methods are displayed at checkout. If checkout shows no payment method, please contact cs@tinykidz.co before placing an order.

If you notice a charge from TinyKidz that you did not authorize, please reach out to us through the contact form or email us at cs@tinykidz.co. Our team will assist you promptly.

Do not share payment card numbers or security codes through email or our contact form. If you see an unfamiliar charge, contact your payment provider and email us your order details so we can investigate.

After successfully placing your order, you should receive an email with your order information within a few hours. Please check your spam folder, as the confirmation email may have been directed there.

If you haven't received your confirmation after 24 hours, it could mean that your order was not placed, there was an error with our mailing system, or you mistyped your email address during the order process.

Please contact our support team so we can verify your order and resend the confirmation to your email.

A. Adding Products to Your Existing Order

You cannot add items to an existing order; please place a second order for additional products. Product type cannot be changed after ordering. For size, color, or personalization changes, contact us within 6 hours of placing your order, before production begins. If you have any questions or concerns, please let us know!

B. Removing Products from Your Existing Order

If you accidentally added an item you no longer need and your order has not yet been processed, please contact with us. We can help remove the item and provide a partial refund for its value.

However, if your order is already in the processing stage, we cannot make changes. In this situation, please contact us for guidance on the best solution.

Please contact us within 6 hours of placing your order with the correct shipping address. Once the order enters production, we cannot change the address, even if a tracking number has not yet been issued.

You can request a cancellation within 6 hours of placing your order by emailing cs@tinykidz.co with your order number. Once the order enters production after this period, it cannot be canceled.

If you receive a damaged, defective, incorrect, or low-quality item, please contact us within 30 days of delivery to request a refund or replacement without needing to return the item. For damaged, defective, incorrect, or low-quality items, contact us within 30 days of delivery. If your claim is approved, we will issue a refund or replacement without requiring a return or charging return shipping.

a. Refund

Approved refunds go to the original payment method. Processing usually takes 5–10 business days after approval, depending on the payment provider and bank.

b. Replacement

If you accept the estimated delivery time, we will initiate the replacement immediately. Please note that personalized items require a processing time of 3 to 5 business days.

Customer support is available via our contact form or at cs@tinykidz.co, from Monday to Saturday, 9 AM to 5 PM.

We prioritize inquiries submitted through the contact form and email. Please provide detailed information about your issue to help us assist you effectively.

Once your order ships, look for a shipping confirmation email with its tracking link. If you cannot find the email, check your spam folder or contact cs@tinykidz.co with your order number.

Tracking information may not update immediately due to several reasons:

• The tracking number has just been created. After shipment, it may take 3-5 days for updates to appear due to delays in the tracking system.
• The package may not be scanned until it arrives at a regional hub near the destination.
• The package is in transit between the origin and destination countries. Tracking updates will pause until it reaches the destination country.

If your tracking status hasn't updated for over 10 days, please contact us for immediate assistance.